The UK’s Only Specialised Public Order Enforcement Team (POETS)

When Standard Enforcement Isn’t Enough‍

Public order situations are ones that carry organised resistance, complex situations, and high emotions or risk. Delays can increase operational and reputational risk and disruption. We built POETS for situations like these. They bring the advanced training, experience, and resources needed to take control and contain the situation safely and lawfully. Our skills are perfect for:

• Fortified or organised encampments
• Lock-ons and obstruction tactics blocking access or operations
• Contentious evictions where there is a risk of violence or disorder
• Situations involving height, restricted access, or complex site conditions
• Large sites where perimeter control and coordinated removal is needed

Working Alongside the Police

Public order doesn’t always mean the police can get involved. Often, they are limited to preventing a breach of the peace and protecting the public, leaving you with a serious problem that still needs resolving through the correct civil route.
We don’t replace the police; we support them. By liaising with attending officers and keeping communication clear on both sides, we can effectively tackle the problem, the police, and the public fallout. Our role is to carry out the most lawful and ethical enforcement route available whilst maintaining control on the ground and reducing the risk of escalation.

Measured Under Pressure

Contrary to popular perception, professional enforcement is about resolution, not aggression. When situations take a turn for the worse, your priority is to regain control without creating a scene that harms safety, operations, or reputation. We work to a rigorous legal framework that is built around professional conduct, respect, and calm negotiation. Our actions are disciplined, documented, and designed to resolve the problem through conflict reduction.

The POETS get brought in for situations involving organised resistance, heightened emotion, complex sites, and a real risk of disorder if the wrong move is made. Each member of the team is individually selected and trained in first aid and Police TSU Level 3 equivalent, covering conflict management, operational safety, and coordinated public order response, safe restraint and method of entry, and many other specialist techniques.

We’re trained for conflict, but de-escalation comes first, and we’ll aim for resolution through negotiation if at all possible so that the problem can be resolved without force. If the opposition is not compliant, we will respond within the legal limits of what is proportionate, ethical, and safe.

Body-worn cameras and detailed reporting provide transparency and accountability throughout. You receive a clear record of what was done, why it was done, and how it was handled. If a situation cannot be managed safely and lawfully, we will not proceed.

Case Study: Eurotunnel

We were instructed by Eurotunnel to remove a group of people and vehicles from their site We responded promptly, deployed our enforcement team, and carried out the removal in a controlled and professional manner. Throughout the operation, we worked alongside the police and kept Eurotunnel colleagues informed.

“Many thanks from myself and Eurotunnel for your prompt and efficient removal of these persons and their vehicles. I will not hesitate to use your services should it be needed again. The police and my colleagues were very impressed with the efficiency and professional attitude of your officers.” – Robert Gregory, Eurotunnel

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